We do apologize for any damage in shipment. Please contact us immediately so that we may take the appropriate steps to issue your refund. Shipping charges for returning items are the customer’s responsibility. Be sure to include your name and address. Mail the package to New Earth Gifts and Beads, 7821 SE Mammoth Drive, Hobe Sound, FL 33455. If you are returning an item, once we receive it in the same condition in which it was sent, we will refund your money for the item. All sales are final 30 days after receipt. We do require that you notify us within 7 days of receipt, and that you have returned the item back to us in 30 days. We do our utmost to photograph and describe our products accurately, but recognize that we can’t always meet everyone’s expectations. We want you to be satisfied, and understand that sometimes what you can see on a web site doesn’t match exactly how the item appears physically. We cannot be responsible for the shipment after it leaves the United States unless you have selected USPS International Priority Mail shipping which is insured. USPS does not offer tracking outside of the United States. We will pack and ship at the best possible Priority rate, which may include Flat Rate Shipping, and refund any shipping overages you may have incurred.Īt this time we ship to Canada, Australia, France, Germany and Mexico by USPS International and International Priority Mail. We recommend that you choose Priority Mail shipping.
It is their estimate for their part of the process.Įxpress Mail is insured for non-delivery or damage and delivery date is guaranteed, usually 1-2 days. Priority Mail shows “Priority Two Day” or "Priority Three Day" mail, however, they do not guarantee that time. Priority Mail is insured for non-delivery or damage. Shipping cost depends on the class of service you select.įirst Class shipping is available for orders under 16 oz. We ship by US Post Office First Class, Priority and Express Mail. United States, Canada, Australia, France, Germany and Mexico.
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